Report crashes on Windows

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A “crash” occurs when Vivaldi encounters an unrecoverable error and shuts down unexpectedly or a tab’s contents disappear and are replaced with a “dead bird” image. Information pertaining to the crash is logged by Vivaldi.

Locating Crash Logs

  1. Open the “Run” dialog—[Windows Key]+R
  2. Copy—triple click to select—then paste in the following text, followed by pressing “OK”
    "%UserProfile%\AppData\Local\Vivaldi\User Data\Crashpad\reports"
  3. Look for a crash log that was created around the time you witnessed the crash—sort by “Date”

As an alternative, use the Windows batch file contained within this archive to automate all of the above. Extract the batch file from the archive, run it and it will create a compressed archive for you, containing crash logs from your most recently installed Vivaldi version.

Submitting Vivaldi crash logs

Crash logs are not sent back to us automatically. However, you can create a bug report and let us know about your issue.

After logging a bug report you will then be sent an confirmation email. Simply reply to this with your crash log(s) as an attachment—compressed in a .zip archive if possible. Such logs are greatly appreciated; they provide us with information as to exactly where in the code things went wrong.

Make sure the crash happens on the latest version of Vivaldi. If you’re not on the latest version, please update the browser and test the issue again.