Error messages explained

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Sometimes things go wrong and instead of achieving your goal, an error message is shown. In this article, we’ve listed common error messages shown when using Vivaldi services doesn’t go according to plans and suggestions for solving the issue.

Browse through the list to find a solution to the error you’re seeing. In case you need our assistance, use the contact form at the end of this article.

Vivaldi.net

“Login failed! Please recheck the username and password and try again.”

This error is shown when the username or password haven’t been written correctly or the account doesn’t exist. For example, the account was deleted by the owner or due to inactivity.

Your account hasn’t been confirmed yet.
Please check your email for the confirmation link.
If you haven’t received it or it has been more than 48 hours since you registered, you can resend the code here.

Before logging in to your new Vivaldi account, it needs to be activated via a link in the email that was sent to the email address you gave as the recovery email in the registration form.

When you can’t see the email in your Inbox, check also the Spam folder. In case you can’t find the email or the link has expired request a new code.

If you activated the account, but still see this error, wait a few minutes and try logging in again.

If you made a typo in the email address or gave an invalid email, please send us a message using the contact form at the end of this article, so we can fix it for you.

“Login failed. It looks like you’ve forgotten the password.
Would you like to reset the password?”

In case the username is correct, but the password is not, then after the 4th failed login attempt you’ll get this error message, suggesting you to reset the password.

If you try logging in one more time and it also fails, the account will get locked for 5 minutes as a security measure.

“Your account has been temporarily locked as a result of multiple unsuccessful log in attempts. Please reset the password in 5 minutes.”

After the 5th failed login attempt the account gets locked for 5 minutes. You’ll need to wait out these few minutes, after which you can send yourself a password reset email.

“This account has been locked.”

Seeing this error means that the account was most likely locked for breaking Vivaldi’s Terms of Use.

Some blocking, for example due to misbehaviour on the Forum, is done manually by Forum admins and moderators. Other, such as spamming in Webmail, is mostly done automatically by our antispam filters.

If you believe the account was locked in error, please send us a message using the contact form at the end of this article.

“Can’t verify the user.
Something went wrong.
If this error keeps appearing, please contact us.”

We’ve confirmed that an extension called Dark Reader breaks functionality on Vivaldi.net’s account related pages, resulting in this error message being shown. If you use this extension or any others, please disable them temporarily (you might also have to restart the browser) and try again.

If you don’t use extensions or the error persists, please try the same action in a Private Window or Guest Profile to rule out other browser settings causing this issue. If that doesn’t help either, please send us a message using the contact form at the end of this article.


Webmail

Login failed

This error is shown when the username or password have been written wrong or the account doesn’t exist. For example, the user deleted the account or it was deleted due to inactivity.

Your account hasn’t been activated yet. Please activate the account before logging in. For help check here.

Before you can start using Vivaldi Webmail, you need to activate the account and verify your phone number.

To activate the account, check your mailbox for the activation email. To verify your phone number, log in to your account’s profile on Vivaldi.net.

You must verify your phone number before you can use webmail.

To use Vivaldi Webmail, you first need to verify your phone number on your account’s profile on Vivaldi.net. For detailed instructions, take a look at the help page about updating Vivaldi account information.

Your account is locked. Contact support if you believe this to be in error.

Seeing this error means that the account was most likely locked for breaking Vivaldi’s Terms of Use.

If you believe the account was locked in error, please send us a message using the contact form at the end of this article.


Forum

Post content was flagged as spam by Akismet.com.

Occasionally, the spam prevention tool, Akismet, doesn’t like something and refuses to publish the post.

In case you haven’t posted before, try leaving a comment in an existing discussion before starting a new topic. Also, try not to include many, if any links in the post.

You could also try posting from a Private Window, Guest Profile or a new User Profile, perhaps an Extension or some setting is causing the issue.

As a last resort you could also try from a different device and/or from a different internet connection.


Blogs

You need to verify your phone number to create a blog, you can do so in your profile.

To start your own blog on Vivaldi.net, you first need to verify your phone number on your account’s profile. For detailed instructions, take a look at the help page about updating Vivaldi account information.

Sorry, but this blog has been marked as spam as defined in our Terms of Service.
If you believe this decision was made in error you may contact us with your detailed reasons using the form below:

Some blogs are marked as spam manually by the Vivaldi team, who review the blogs to make sure inappropriate content isn’t posted on Vivaldi.net.

We also use an automatic spam prevention tool, that can mark blogs as spam. In rare cases, the tool can mark an innocent blog as spam.

In case your blog has been marked as spam and you’ve followed our Terms of Use, please get in touch with us using the space below the error message or the contact form at the end of this article.


Sync

Vivaldi.net rejected your credentials: Authentication failed for YourUsername (400).

This error is shown when the username or password have been written wrong or the account doesn’t exist. For example, the user deleted the account or it was deleted due to inactivity.

Vivaldi.net rejected your credentials: 17003 User account is locked for user: YourUsername. cannot log in until the account is unlocked (400).

This error message could mean the following:

  • The account got locked for 5 minutes after the 5th failed login attempt. After the account is unlocked, reset the password or try login again, if you’re certain you’ve got the correct password this time.
  • You’re trying to log in to a new account that hasn’t been activated yet.
  • Account is locked for some other reason. For example, for breaking Vivaldi’s Terms of Use.

In case you need our help accessing your account, please send us a message using the contact form below.

Need help with your Vivaldi account?

Send us a message

Please note that replies to support messages will mostly be in English.

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