Troubleshooting webmail issues

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Login issues

In case you can’t log in to your account, first make sure you’ve typed the username and password correctly.

If you’re having trouble remembering your username, send yourself a reminder here: https://login.vivaldi.net/profile/id/recoverAccount.

In case you’ve forgotten the login password, reset it here: https://login.vivaldi.net/profile/id/userInfoView.

If you try logging in with the wrong password at least 5 times, the account will get locked for 5 minutes as a security measure.

If login fails, you can also try whether login works to other Vivaldi services. For example, try logging in to your account’s profile on Vivaldi.net.

For our support team’s assistance, please send us a message at the end of this article and describe the issue in detail.

New account login issues

In case it’s your first time logging in to Vivaldi webmail, make sure you’ve verified your phone number on your account’s profile on Vivaldi.net, before trying to log in.

For detailed phone verification instructions, take a look at the help page about updating Vivaldi account information.

Locked account

The account can be locked for a few reasons:

  • It’s a new account that hasn’t been activated and the phone number isn’t verified yet.
    Before logging in to your new Vivaldi account, it needs to be activated via a link in the email that was sent to the email address you gave as the recovery email in the registration form.
    When you can’t see the email in your Inbox, check also the Spam folder. In case you can’t find the email or the link has expired send yourself a new email here.
  • You’ve tried logging in with the wrong password more than 5 times and the account got temporarily locked.
    In that case wait 5 minutes and try again, if you’re absolutely sure you have the correct password this time.
    In case you’ve forgotten the password, reset it here.
  • The account was locked for breaking Vivaldi’s Terms of Use.
    We have applied several measures and criteria to Vivaldi Webmail in order to prevent spam from being sent using our webmail service. We use automatic tools for spam prevention and if they detect spam, they can lock the account. This means that there occasionally may be some false positives.
    If your account was suddenly locked after using Vivaldi webmail, and you’re sure you haven’t broken our Terms of Use, please get in touch with us using the contact form at the end of the article. We’ll review the account and decide whether the account can be unlocked or not.

Webmail service is down

Occasionally, login won’t be possible, because the services are down. When downtime is needed due to scheduled maintenance work, we’ll notify everyone with a message sent to the account’s recovery email well ahead of time.

Sometimes accessing your mail won’t be possible, because something has suddenly stopped working. The team will do their best to solve these issues as soon as possible. In that case check Vivaldi’s Status page and keep an eye on the Webmail category on the Forum, where our team and volunteers will keep you updated with the latest news.


Issues with sending or receiving messages

Sending messages

In case you can’t send messages or recipients claim they don’t receive them, please get in touch with us using the contact form at the end of the article.

If the messages refuse to send, tell us what the error message says.

If the message was sent, but not delivered, please also include the message headers. To get the message headers in Vivaldi webmail:

  1. Go to the Sent folder;
  2. Open the email that wasn’t delivered;
  3. Below the recipient email address, click on Details > All headers;
  4. Copy the text in the pop up window to your message.

Receiving messages

In case you’re expecting an email from someone, but it isn’t delivered, please also get in touch with us using the contact form at the end of the article. In the message to our support team, in addition to your account information, please include the full email address and the date and time, you expected to receive the email.


Trouble with using Vivaldi Webmail in a mail client

In case you can’t access your mail in a mail client, double check the login settings (especially, if you’ve recently changed the password) and server settings in the mail client’s account settings. We’ve listed Vivaldi Webmail’s server settings for incoming and outgoing mail here.


Need help with your Vivaldi account?

Send us a message

Please note that replies to support messages will mostly be in English.

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How do we handle your data?

We use Jira Software hosted on our servers in Iceland to manage messages sent to us via this form. Once you submit your message, our support team will review it and get back to you as soon as possible (normally within 2 to 3 business days).

If you’d like to know more about our privacy policy and the 3rd party software we use, check our privacy resources page: vivaldi.com/privacy

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