Registration and login issues

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Having trouble creating a Vivaldi account or logging in to the account? Read on for a few troubleshooting tips.

Registration issues

Error message after submitting the registration form

  • Go back, check that all information is correct and try again. Refresh the page and start again, if necessary.
  • Try disabling Extensions (especially privacy, security and/or content blocking extensions) to see, if any of them hinder the browser’s work.
  • Check the status of our services on status.vivaldi.com to see if everything is operational.
  • Make sure Cookies for Vivaldi.net sites have not been blocked.
  • Clear Cookies & Storage, Cache, and Application cache from History.

Haven’t received the account activation email?

  • Make sure a valid email address was entered in the registration form. In case you might have made a typo in the recovery email or gave an invalid email, please contact us below with your account’s username, the email you signed up with and what the email address should be. We’ll fix it for you.
  • Check all mailbox folders, including the Spam folder, for an email with the title “Vivaldi.net – Account Activation”.
  • Be patient. Occasionally, email service providers queue emails, so the email might arrive in your Inbox with a delay.

If you’re sure that the email is correct, but the email hasn’t been delivered, send yourself a new account activation email.


Haven’t received the SMS code on your phone?

To use Vivaldi Webmail and host a blog on Vivaldi.net, we ask our users to first verify their phone number. You can read more about this requirement on our blog here.

  • Make sure the number, including the country flag/code, is correct.
  • Resend the SMS (max 3 times).
  • If the message doesn’t arrive immediately, keep the page for entering the verification code open, in case the message is delivered with a delay.
  • If, after 3 requests, you haven’t received the code, please get in touch below and describe the issue.

Account activation failed?

After activating the account you should be asked to log in and then you should find yourself on your account’s profile. In case the code wasn’t accepted (e.g. it had expired), request a new code and try again.

Sometimes Extensions can cause trouble, so try if after disabling them account activation works. For example, dark mode extension, Dark Reader, is known to break functionality on Vivaldi.net, but there may be other extensions as well. You might have to restart the browser for the change to take affect.


Login issues

  • When instead of being logged in you’re asked to enter a 6 digit code, it means that you haven’t activated the account yet. If you just registered, check your recovery email to find the code. In case the code has expired, request a new one by clicking on the resend link on the activation page or request a new email here.
  • If you’re having issues with login to Vivaldi Webmail or Blogs, make sure you’ve verified your phone number by visiting your Vivaldi account’s profile. If the phone number field is empty or the number can be edited, please verify your phone number by updating the page. If the phone number can be viewed but not edited, the number has already been verified.
  • For login it’s best to use your username, but your Vivaldi email address is also accepted. In case you don’t remember the username, send a username reminder to your recovery email address.
  • Reset the password with your username. Please note that, password reset won’t work, if the account is locked or hasn’t been activated yet.
  • In case you’ve already tried logging in with the wrong password at least 5 times, the account will be locked for 5 minutes as a security measure. After the 5 minutes have passed, reset the password to access the account again.
  • Check the status of our services on status.vivaldi.com to see if everything is operational.
  • Delete Vivaldi Cookies following the instructions in the video:

None of the above was helpful?

In case you tried the troubleshooting steps above, but still can’t access your account, please send us a message below, so we could look into the issue. Make sure to share your account’s username, where you tried to log in and what the error message said. Also, make sure to give a contact email we can reach you on.


Need help with your Vivaldi account?

Send us a message

Please note that replies to support messages will mostly be in English.

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