Report crashes on Windows
This post is also available in:
日本語 
Русский 
Français 
Español 
Deutsch 
Nederlands 
Српски 
Português 
Български 
简体中文
A “crash” occurs when Vivaldi encounters an unrecoverable error and shuts down unexpectedly or a tab’s contents disappear and are replaced with a “dead bird” image. Information pertaining to the crash is logged by Vivaldi.
Enable automatic crash reporting
When you enable automatic crash reporting, we will receive the crash logs automatically. You can enable crash reporting during the welcome flow after installing the browser, or any time in Settings.
To enable automatic crash reporting:
- Go to Settings > Privacy and Security > Privacy > Crash Reporting.
- Enable Allow Vivaldi to Send Automatic Crash Reports.
Provide additional information
By adding context to the crash, the team will have an easier time fixing the bug that’s causing the crash. You can do that by filing a bug report that gets linked to your crash log.
To file a bug report about the crash:
- Go to vivaldi:crashes.
- Look for a crash log that was created around the time you witnessed the crash.
- Click on Provide additional details.
You’ll be taken to our bug report page, where the crash’s ID is already prefilled in the Summary field. - Fill out the form with information you think is relevant to the crash, such as steps to trigger the crash.
- Submit the bug report.
Manual crash reporting
If you don’t want to report all crashes to us automatically, you can still forward individual crash logs to us manually.
To report crashes:
- Go to vivaldi:crashes.
- Look for a crash log that was created around the time you witnessed the crash.
- Click “Send now”.
In case the crash occurs as you’re opening Vivaldi and you’re not able to visit vivaldi:crashes, you can locate the crash logs following these instrcuctions:
- Open the “Run” dialog—[Windows Key]+R
- Copy the following text (triple click to select) and paste it in the dialog
"%UserProfile%\AppData\Local\Vivaldi\User Data\Crashpad\reports" - Look for a crash log that was created around the time you witnessed the crash—sort by “Date”.
As an alternative, use the Windows batch file contained within this archive to automate all of the above. Extract the batch file from the archive, run it and it will create a compressed archive for you, containing crash logs from your most recently installed Vivaldi version.
Then, go to vivaldi.com/bugreport and fill out the form with details about the crash and attach the crash log file to the report.