Report crashes on macOS

A “crash” occurs when Vivaldi encounters an unrecoverable error and shuts down unexpectedly or a tab’s contents disappear and are replaced with a “dead bird” image. Information pertaining to the crash is logged by Vivaldi.

Locating Crash Logs

To locate your crash log files open Finder and use the menu “Go → Go to folder” or the keyboard shortcut “⇧⌘G” and then paste this line:

~/Library/Application Support/Vivaldi/Crashpad

Here you will find all your crash log files (.dmp) under the pending or completed sub folders. Sort the folder contents by date and only send the very most recent one(s) because they can only be processed if we know exactly which version of Vivaldi they are from. To save space you might want to compress them and send them inside a zip archive.

Alternatively you can do the following:

  1. Launch the “Terminal” application—open “Spotlight”, type: Terminal
  2. Copy and Paste the following text into the Terminal window and press “Enter”—triple click to select
    find ~/Library/Application\ Support/Vivaldi/Crashpad -newer /Applications/Vivaldi.app -name \*.dmp | zip -j ~/Documents/Vivaldi\ Crash\ Logs\ $(date '+%Y%m%d-%H%M') -@
  3. Now open your “Documents” directory or type the following into “Terminal”
    open ~/Documents/
  4. You will find a dated “Vivaldi Crash Logs” zip file that you can attach to your bug report

Submitting crash logs

Crash logs are not sent back to us automatically. However, you can create a bug report and let us know about your issue.

After logging a bug report you will then be sent an confirmation email. Simply reply to this with your crash log(s) as an attachment. Such logs are greatly appreciated; they provide us with information as to exactly where in the code things went wrong.

Make sure the crash happens on the latest version of Vivaldi. If you’re not on the latest version, please update the browser and test the issue again.

Address Bar

Vivaldi browser’s Address Bar is home to a lot more than just the URL field and basic navigation buttons. Continue reading to get to know all the available options that help you navigate the web.

What’s on the Address Bar?

History back and forward

Click on the arrow pointing left to return to the previous page and on the arrow pointing right to revisit a page you have returned from.

“Long-click” or right-click on either of the history navigation buttons to bring up the sub-menu, then Shift or Ctrl + click or middle mouse button click on an entry to open it in a new tab.

Learn more about History on the Help Page about Vivaldi’s History feature.

Fast Forward and Rewind

Jump back or forward several pages at a time.

Learn more about the feature on the Help Page about Fast Forward and Rewind.

Reload / Stop loading current page

To reload the webpage you’re on:

  • Click on the Reload button Reload current page button on the Address Bar;
  • Use the Keyboard Shortcuts F5 or Ctrl R / ⌘ R;
  • Use a Mouse Gesture for Reload Page – while holding down the right mouse button drag the mouse up and down; or
  • Type “Reload Page” in Quick Commands.

To do a hard reload of the page (without loading content from cache):

To stop a page from finishing loading:

  • click on the Close button Stop button on the Address Bar;
  • use the Keyboard Shortcut Esc;
  • use a Mouse Gesture for Stop Loading – while holding down the right mouse button drag the mouse up;
  • Type “Stop loading” in Quick Commands.

Home

The homepage can be either the Start Page or a specific web page of your choice. You can change the homepage in Settings > General > Homepage. 

Address field

Address field
  • Use the Keyboard Shortcut Ctrl+L/⌘ L to focus on the Address Field.
  • After typing a search term or a URL press Enter or click on the  button in front of the Address Field to open the search results or link.
    Press Alt+Enter to open the link or search results in a new tab.
  • The URL’s base domain (eTLD+1) is highlighted and the rest lowlighted to help recognise which company controls the domain and prevents scams and phishing attacks.
  • Enable/disable searching in the address field in Settings > Search.
  • To enable/disable auto-complete go to Settings > Address Bar > Address Auto-Complete and tick the box. You can give auto-complete priority to Bookmarks, by ticking the box Always Prefer Bookmarks.
  • Ctrl / ⌘ + Click on the URL to cut the link at the point you clicked and go to that page. For example, when you click on the word “blog” in https://vivaldi.com/blog/address-field-drop-down-guide/, you’ll be taken to https://vivaldi.com/blog/.
  • When there’s not enough space to show the full domain name, a warning icon will be shown. Make sure you trust the website before submitting any data on the page.

Read more about the main section of the Address Bar on the Help Page about the Address Field.

Content Blocker settings

Click on  Content Blocker to change Tracking and Ad Blocking level per site. Also, when enabled, see how many trackers and ads have been blocked.

Site info

You can tell from the icon on the left side of the Address Field whether a site is Secure , not secure not secure icon or even dangerous .

Clicking on the icon will open a menu with additional site settings for Cookies and Website permissions

Start dragging from the Site Info button to your desktop or file folder, to create a webpage shortcut.

Permissions

When a website wants access, for example, to your location or camera, the button with options to allow or block access can be accessed from the right side of the Address Field.

Learn more about the feature on the Help Page about Website permissions.

Feeds

The icon will appear when the website offer feeds. Click on the button to preview and subscribe to the feed.

Learn more about the feature on the Help Page about Feed Reader.

Reader view

To concentrate on the main content of the web page and hide all distractions, switch to reader mode.

Learn more about the feature on the Help Page about Reader View.

Translate web pages

With Vivaldi Translate, you can translate full web pages with just a click of a button.

Learn more about the feature on the Help Page about Translate.

Add Bookmark

Add web pages to bookmarks to find them easily later.

Learn more about the feature on the Help Page about Bookmarks.

Typed history

View recently used search terms and typed links. During a search, the drop-down will show related results from Frequently Visited Pages, Typed History,  Bookmarks, and History. Availability and displayed categories can be changed in Settings > Address Bar > Address Field Drop-Down Menu.

Search field

Click on the magnifying glass to switch the search engine. Click on the arrow on the right to view search history.

Learn more about the feature on the Help Page about Search.

Reading List

Reading List allows you to add web pages to a list to keep for later. It prevents endless tabs from accumulating on your Tab Bar and Bookmarks being filled with entries you only need once.

Learn more about the feature on the Help Page about Reading List.

Downloads

Files downloaded from the Internet are added and managed through the Downloads Panel or Downloads Popup.

Learn more about the feature on the Help Page about Downloads.

User Profile

Place to access and manage your User Profiles and Guest Profile. When you’re logged in to Sync, your Vivaldi account‘s avatar will be displayed on the Address Bar instead of the user profile avatar.

Learn more about the feature on the Help Page about User Profiles.

Extensions

Vivaldi has countless features which make the use of many extensions redundant. But there are still a ton of extensions which can take browsing to another level.

Learn more about the feature on the Help Page about Extensions.


Address Bar location

You can decide whether to display the Address Bar at the top or bottom of the browser window. Make the choice in Settings > Address Bar > Address Bar Position.


Show / Hide Address Bar

To toggle the visibility of the Address Bar, either:

When the Address Bar is hidden, use the Keyboard Shortcut Ctrl+L/⌘ L to focus on the Address Field and other shortcuts to execute commands usually completed by clicking on buttons on the Address Bar.


Customise the Address Bar

All components on the Address Bar can be removed by right-clicking on the button > Customise > Remove From Toolbar. To remove the Address or Search Field, open the Toolbar Editor and drag the field off the Address Bar.

To reset the changes right-click on a button > Customise > Reset Toolbar to Default. In case you’ve removed all of the buttons, go to Settings > Appearance > Window Appearance > Toolbar Customisation > Reset Address Bar.

To change the order of the buttons. Hold down the Ctrl / key and drag and drop the button to it’s new location.

You can also bring buttons from the Status Bar to the Address Bar and vice versa, move buttons from the Address Bar to the Status Bar. To do that, hold down the Ctrl / key and drag and drop them from one bar to another.

Learn more about customizing the browser’s toolbars on the Help page about Editing Toolbars.

Report playing video or audio issue with macOS

When reporting a media issue on macOS, in addition to describing what is happening and where, we need more information to be able to follow up with it.
Please visit the following pages:

  • GPU: vivaldi://gpu
  • Media: vivaldi://media-internals

On both pages, click on Copy to Clipboard and paste the content to the bug report.

Furthermore, please visit the following links and tell us which options are selected for the selected flags:

  • vivaldi://flags/#ignore-gpu-blacklist
  • vivaldi://flags/#disable-accelerated-video-decode

Please copy and paste all this information on vivaldi.com/bugreport

 

Pop-out Video on desktop

The Pop-out Video feature, also known as Picture-in-picture (PiP), allows you to display HTML5 videos in a floating window so that you can continue watching the video while scrolling down a page or changing tabs.

To use this feature:

  1. Hover the mouse cursor over the video;
  2. Click on the pop-out video button that appears at the top edge of the video.

Alternatively, right-click on the video and select Picture-in-picture from the context menu. For certain sites, like Youtube, this is not yet possible via their custom context menu. In that case, double right-click to reveal the context menu with the Picture-in-picture option.

Pop out Video (picture in picture) window in Vivaldi browser

The popped-out video includes controls for:

  • pausing the video;
  • returning to the main window;
  • changing the video’s volume;
  • moving to the next/previous video (when playing a video from a playlist);
  • skipping ahead or going back in the video timeline by either:
    • clicking on the progress bar, or
    • using the left and right arrow keys while the pop-out video is in focus;
  • for closing the pop-out.

Disable Pop-out Video button

Pop-out Video button is enabled by default. If you won’t be using the feature:

  1. Go to Settings > Webpages.
  2. Disable Picture-in-Picture Button on Videos.
  3. Restart the browser.

Webpage Access Key Shortcuts

Access Keys are a way to access key functionality of a web page through keyboard shortcuts. Each website can define these shortcuts, so that the website is easily accessible from a browser.

To view the available shortcuts, either:

Use the shortcut Alt Shift / Ctrl ⌥ and the listed key to run the shortcut on the webpage.

Report spammers, phishing and other scams

In order to block spammers and other scams in Vivaldi Webmail, we’ll need a copy of the email header you received.

Find the email header

Option 1

  1. Open the email;
  2. Click on More button on the top horizontal menu;
  3. Select Show source;
  4. Copy the content and paste it in the report you send us in the contact form below.

Option 2

  1. Open the email;
  2. Below the senders name/email, click on Details;
  3. Below the delivery date, click All headers;
  4. Copy the content and paste it in the report you send us in the contact form below.

Thanks in advance for your help.


Need help with your Vivaldi account?

Send us a message

Please note that replies to support messages will mostly be in English.

Maximum file size (8MB). Authorized files extensions: txt, dmp, jpg, png.

How do we handle your data?

We use Jira Software hosted on our servers in Iceland to manage messages sent to us via this form. Once you submit your message, our support team will review it and get back to you as soon as possible (normally within 2 to 3 business days).

If you’d like to know more about our privacy policy and the 3rd party software we use, check our privacy resources page: vivaldi.com/privacy

Manual setup of the Vivaldi Linux repositories

You do not need to do this. After downloading a Linux package and installing it our Linux update repositories will be configured automatically for you to receive updates.

Installing Vivaldi via the terminal

After downloading a suitable package for your distro, you can use the following commands (from the directory where you saved Vivaldi) to install one of our Linux packages directly from the terminal [where ‘vivaldi*‘ equals the name of the Vivaldi install package].

Ubuntu/Debian based distros:

sudo apt-get -y install ./vivaldi*.deb

Fedora based distros:

sudo dnf --nogpgcheck -y install ./vivaldi*.rpm

openSUSE based distros:

sudo zypper --no-gpg-checks --non-interactive install ./vivaldi*.rpm

The preventing of gpg checks is only needed for the initial install, after which Vivaldi will add its public gpg keys and configure an appropriate repository for updates automatically.

Troubleshooting Sync issues

Can’t log in to Sync?

If you’re having trouble with accessing your Vivaldi account in Sync settings, take a look at our Help Page about Registration and Login issues.

Encryption password

If you’ve forgotten the encryption password, you can try the login password you used at the time you first started using Sync. When the Sync feature was first introduced, it was possible to skip entering a separate encryption password, in which case your login password was set as the encryption password. Please note that changing the login password will not change the encryption password.

If you’ve forgotten your encryption password or want to change it:

  1. Open Sync Settings;
  2. Log into your Vivaldi account;
  3. Click on I Lost My Password;
  4. In the pop up, click Clear Sync Data;
  5. Then Start Sync again and enter a new password.

Your data will be deleted from Vivaldi’s Sync servers and re-uploaded from the device you’re using once you enter a new password.

In case the synced data isn’t stored locally on any devices (e.g. after a OS reset), the synced data will unfortunately be lost when resetting the encryption password. Sync is first and foremost intended to be used as a feature to synchronize data across multiple devices, not as a backup service. Though, in most cases, as long as you remember the encryption password, Sync works as a backup as well. But even then, we can’t guarantee that the data from the servers will always be available.


Having trouble syncing your data?

If you’ve entered your credentials and hit Start Sync but the browser is not able to connect, the browser will continually attempt to connect to Vivaldi’s sync servers. Often logging out of the account and in again helps.

To check the availability of the Sync service, visit the Vivaldi Status page on https://vivaldistatus.com. If there’s a large scale issue with one of Vivaldi’s service, we’ll post updates there.

If Sync has not been able to establish a connection for more than 6 hours and there are no updates on the Vivaldi Status page, please submit a bug report with the following info:

  • username of the account you tried to sync,
  • error message shown (if any),
  • a screenshot of vivaldi://sync-internals and the Sync settings page on vivaldi://settings/sync/ can help; (you can use Vivaldi’s Screen Capture Tool to take the screenshot).
    Alternatively, click on Dump Status on vivaldi://sync-internals and send us the content that appears in a small box below the button.
  • time when it happened,
  • detailed steps to reproduce the issue (basically where did sync fail?).

Remote sessions don’t show up on synced computers?

This could happen, for example, when you’ve manually copied the profile from one Vivaldi to another and then use Sync.

To fix it:

  • Log out of your account in Sync settings.
  • Restart Vivaldi.
  • Log back in.

If Remote Sessions still aren’t accessible, submit a bug report as instructed above.

Export Vivaldi account data

The Vivaldi account gives you access to multiple different Vivaldi services. This means that exporting data is service-specific and has to be done separately for each service you use.

If you’re looking for instructions for importing and exporting Vivaldi browser data, take a look at the help page: Import and export browser data.


Webmail

Mail: To export your emails from Vivaldi Webmail, it’s best to set up your mail account in a mail client and download all the emails. If the mail client doesn’t detect server settings automatically, you can find the settings on our Vivaldi.net webmail help page.
To transfer emails from one mail account to another, set up both accounts in the same mail client and copy the emails from one account’s mail folders to another account’s mail folders.
To download a single email click on More > Export after selecting/opening the email you wish to download.

Contacts: On the Contacts page you have two options to export your contacts. Either all of them together or only the selected ones (hold down the Shift or Ctrl / ⌘ key to select multiple contacts). A Vcard (.vcf) file will be saved to your computer.

Calendar: Calendars can be exported as iCalendar (.ics) files from the Calendar page in Vivaldi Mail. If you have multiple calendars, they need to be exported separately.


Blog

To export your blog posts, pages and media, on blogs.vivaldi.net go to your blog’s Dashboard > Tools > Export. Select what you want to export and click Download Export File. An XML file will be saved to your computer.


Forum

To export forum data, go to your forum profile on https://forum.vivaldi.net/me.  Open the menu on the right side, just below the cover image and select Your Rights & Consent.  It’s possible to export your profile and posts as .csv files and uploaded content as a .zip file.


Vivaldi Social

To export data from Vivaldi Social, go to Preferences > Import and export > Data export or to this link – https://social.vivaldi.net/settings/export. There, you can download the list of accounts you follow, block, have muted, as well as your lists, bookmarks and instances you’ve blocked as CSV files.

To export your posts and uploaded media, click on Request your archive. Wait until the archive is compiled (you’ll be notified via email) and then click Download your archive.


Sync

All Sync data is encrypted and can currently only be accessed locally on the devices that have been synced with the Vivaldi.net account. To export your data from the browser, take a look at the Help page about importing and exporting browser data in the desktop version of Vivaldi.

Create a new blog on Vivaldi.net and add users

This article will show you how to get started with your new blog on Vivaldi.net.

Create a new blog

  1. Log in on blogs.vivaldi.net with your Vivaldi account credentials.
    • If you don’t have a Vivaldi account yet, register here.
  2. Once logged in, either:
    • Click on Create a blog near the top right corner of the page.
      Section of Community Blog's homepage with user's avatar, "Create a blog" and "Manage account" options.
    • Click on your username in the top right corner of the website and select My Blog from the dropdown menu.
      Open user menu in the top right corner of blogs.vivaldi.net with My Blog option highlighted.
  3. When you open your blog page for the first time, you will need to choose
    • a blog title,
    • language,
    • one of the three customizable themes.
  4. The blog URL will be as follows: yourusername.vivaldi.net.
  5. Finish up by clicking Create blog.
Create a blog page

Add a user to your blog

You can invite anyone to contribute or subscribe to your blog. Before adding a new user, make sure they have a Vivaldi account or ask them to register.

  1. Go to the blog’s Dashboard > Users > Add Existing. 
  2. Type in their account’s recovery email and select the role (Subscriber, Contributor, Author, Editor or Administrator).
Adding a new user to a blog

The new user will get an invitation to their email, which they have to accept before they can access your blog as a contributor.

The different roles can be summarized as follow:

  • Administrator  – somebody who has access to all the administration features within a single site.
  • Editor  – somebody who can publish and manage posts including the posts of other users.
  • Author   – somebody who can publish and manage their own posts.
  • Contributor  – somebody who can write and manage their own posts but cannot publish them.
  • Subscriber  – somebody who can only manage their profile.

Read more about user roles on wordpress.org.

Source: wordpress.org